Tuscana VIlla House Rules
Rules & Regulations
garden
Please make use of the designated sitting areas while enjoying our beautiful garden.
Please use assigned areas for smoking.
meals
available on pre-arrangement
breakfast is 7h00 – 8h30 only
dinner is 19h00 – 20h00 only
pets
pets are only allowed per pre-arrangement
max 2 small/ medium dogs allowed
dedicated pet-friendly rooms are rooms 5, 6 & cottage
no sleeping on beds & chairs, bring own bed & blankets
pets on leashes outdoors (keeping our chickens safe and relaxed)
general
for any enquiries, please ask at reception
we do not do hourly rates
smoking in rooms is prohibited (fine R1000)
only designated places for drinking
We do not give cash or vouchers for meals
please invite your guests to the garden or designated braai areas, they are not allowed in the rooms
silence after 22:00
cancellation
All cancellations must be phoned through and followed up in writing. Please quote the invoice number and reference when paying.
Your booking may be cancelled at no charge 2 days prior to arrival.
If you cancel after this deadline we will asses a fee as follows:
50% of the cost of 1 night’s stay will be charged should you cancel 1 day prior to arrival
100% of the cost of 1 night’s stay will be charged should you cancel on the day of arrival
Should you make a pre-payment, we will retain all or part of your prepayment.
check-in & out
no late arrivals without arrangement
Please arrange late check-in (after 20hoo)
Please arrange late check-out (fined without arrangement after 30 minutes)
ID or license required at reception
booking
booking finalised only after payment received
no back-payment for shortened stay
see cancellation for our policy
payments
travel agents: no booking-in without voucher
EFT – use name as reference to provide for checking-in
No cash (except when arranged)
We accept credit cards, Visa, Master & American Express
No direct deposits
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