Tuscana VIlla House Rules

Rules & Regulations

garden

Please make use of the designated sitting areas while enjoying our beautiful garden. 

Please use assigned areas for smoking.

meals

available on pre-arrangement

breakfast is 7h00 – 8h30 only

dinner is 19h00 – 20h00 only

pets

pets are only allowed per pre-arrangement

max 2 small/ medium dogs allowed

dedicated pet-friendly rooms are rooms 5, 6 & cottage

no sleeping on beds & chairs, bring own bed & blankets

pets on leashes outdoors (keeping our chickens safe and relaxed)

general

for any enquiries, please ask at reception

we do not do hourly rates

smoking in rooms is prohibited (fine R1000)

only designated places for drinking

We do not give cash or vouchers for meals

please invite your guests to the garden or designated braai areas, they are not allowed in the rooms

silence after 22:00

cancellation

All cancellations must be phoned through and followed up in writing. Please quote the invoice number and reference when paying.

Your booking may be cancelled at no charge 2 days prior to arrival.

If you cancel after this deadline we will asses a fee as follows:
50% of the cost of 1 night’s stay will be charged should you cancel 1 day prior to arrival
100% of the cost of 1 night’s stay will be charged should you cancel on the day of arrival

Should you make a pre-payment, we will retain all or part of your prepayment.

check-in & out

no late arrivals without arrangement

Please arrange late check-in (after 20hoo)

Please arrange late check-out (fined without arrangement after 30 minutes)

ID or license required at reception

booking

booking finalised only after payment received

no back-payment for shortened stay

see cancellation for our policy

payments

travel agents: no booking-in without voucher

EFT – use name as reference to provide for checking-in

No cash (except when arranged)

We accept credit cards, Visa, Master & American Express

No direct deposits

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